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File upload fails

Check these requirements: Common fixes:
  • Wrong format: Convert your video to MP4 before uploading. MOV, AVI, and MKV are not supported.
  • File too large: Compress your image or video before uploading.
  • Storage full: Check your storage usage in the account menu. Delete old media or upgrade your plan for more space.

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Storage is full

When your storage reaches the limit, you cannot upload new files or generate AI content. How to free space:
  1. Go to Zee Studio → Files tab
  2. Delete media you no longer need
  3. Storage is freed immediately after deletion
Storage limits by plan: To get more storage, upgrade your plan — click your profile picture → Billing → Plans tab.

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The page is loading forever

Try these steps in order:
  1. Hard refresh: Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
  2. Clear browser cache: Go to browser settings → Clear browsing data → Cached images and files
  3. Try a different browser: If the issue persists, try Chrome, Firefox, or Edge
  4. Check your internet: Make sure your connection is stable
  5. Disable browser extensions: Ad blockers or privacy extensions can sometimes interfere
If the problem persists after all these steps, it may be a temporary server issue. Wait a few minutes and try again.

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The calendar doesn’t show my posts

Common causes:
  • Wrong month/week: Navigate to the correct date using the calendar controls
  • Filters active: Check if any filters are applied (platform, status) and clear them
  • Channel not selected: Make sure the relevant channel is selected in the sidebar filter

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Notifications are not appearing

  • Check the bell icon in the top navigation bar — the badge shows unread count
  • Open the notification drawer by clicking the bell
  • If the drawer shows empty, close and reopen it — notifications refresh when the drawer opens
  • Make sure notification emails are enabled by clicking your profile picture (top right) → My Account → Email preferences

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Analytics show zero data

Common causes:
  • New channel: Analytics data takes 24-48 hours to appear after connecting a channel
  • No published posts: Analytics only show data for published posts
  • Platform delay: Some platforms (especially TikTok and LinkedIn) take longer to provide analytics data

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I can’t see a feature mentioned in the docs

Some features are available only on specific plans: If you’re on the Free plan, you can access AI features by purchasing credit packages, but you cannot connect channels or schedule posts.

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The dark/light theme doesn’t look right

  1. Click your avatar in the top right
  2. Click the appearance settings icon (paint palette)
  3. Choose between Light, Dark, or System mode
If the theme doesn’t apply immediately, try refreshing the page.

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I have an issue not listed here

Contact support through the chat widget (available on desktop). When contacting support, include:
  • What you were trying to do
  • What happened instead
  • Any error messages you see
  • Your browser and device (e.g., Chrome on Mac)
Our support team typically responds within a few hours during business hours.