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If you manage social media for multiple clients (agency mode), Postzee lets you organize your channels into customers. Each customer is a group of channels belonging to a single client, making it easy to filter, schedule, and report per client.

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What is a customer?

A customer is a logical grouping of channels. For example, if you manage:
  • 3 Instagram accounts for Coffee Brand X
  • 2 LinkedIn pages for Tech Startup Y
  • 1 TikTok and 1 YouTube for Restaurant Z
You can create three customers (one per client) and assign their respective channels to each.

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Creating a customer

  1. Go to Channels in the top navigation bar
  2. Click Add Customer
  3. Enter the customer name (e.g., “Coffee Brand X”)
  4. Click Save
The customer appears in your customer list, ready to receive channels.

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Assigning channels to a customer

When connecting a new channel:
  1. Click Add Channel
  2. After authorization, select the customer this channel belongs to
  3. The channel is now grouped under that customer
For existing channels:
  1. Open the channel’s settings
  2. Click Customer
  3. Select the customer from the dropdown (or create a new one)
  4. Save

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Filtering by customer

Once your channels are organized:
  • Calendar — filter posts by customer to see only one client’s schedule
  • Channels — filter the channels list by customer
  • Analytics — view metrics per customer
  • API — pass customer as a query parameter when listing posts
This makes agency-style operations much easier than scrolling through mixed content from all clients.

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Renaming a customer

  1. Open the customer in the Channels page
  2. Click Edit next to the customer name
  3. Update the name and save
The new name applies everywhere immediately.

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Deleting a customer

  1. Reassign or delete all channels under the customer first (a customer cannot be deleted with active channels)
  2. Open the customer
  3. Click Delete
  4. Confirm
Posts published in the past remain on their respective platforms — only the customer grouping is removed in Postzee.

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Plan availability

Customers (agency mode) is available on Team, Pro, and Ultimate plans.
The number of channels per customer is unlimited within your plan’s total channel limit. For example, on the Pro plan (30 channels total), you could have 5 customers with 6 channels each, or 10 customers with 3 channels each.

Channels Overview

Manage your connected social media channels.

Connecting Channels

Add new accounts to your team.