Account & Access Issues

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I forgot my password

1. Go to the login page
2. Click Forgot your password?
3. Enter your email address
4. Check your inbox for a password reset link (check spam/junk folder too)
5. Click the link and set a new password

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I can’t log in

Check these common issues:

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I signed up with Google but want to set a password

If you registered with Google and want to also have a password:

1. Log in with Google
2. Click your profile picture (top right) → My Account
3. In the password section, set a new password

After this, you can log in with either Google or your email/password.

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I want to change my email

Currently, your email address cannot be changed after account creation. If you need to use a different email:

1. Create a new account with the desired email
2. Contact support to transfer your subscription and data

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I want to delete my account

To delete your account and all associated data, contact support through the chat widget. Include:

• Your account email
• Confirmation that you want all data deleted

We will process your request in accordance with LGPD/GDPR requirements.

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I can’t access my team

If you were invited to a team:

1. Check your email for the invitation link
2. Click the link to accept the invitation
3. If the link expired, ask the team admin to resend it

If you’re the admin:

1. Go to Settings → Team
2. View your team members
3. Send new invitations if needed

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My account shows “Activation required”

After registering, you need to activate your account:

1. Check your email inbox (and spam folder) for the activation email
2. Click the activation link
3. If the email didn’t arrive, go to the login page and request a new activation email

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Still having issues?

Contact support through the chat widget with:

• Your account email
• A description of the issue
• Any error messages you see on the login page