My channel shows “Needs Reconnection”
Cause: OAuth tokens expire periodically (usually every 60 days for Facebook/Instagram). When this happens, Postzee can no longer publish on your behalf. Fix:- Go to Channels
- Find the channel with the warning indicator
- Click the ⋮ menu → Reconnect
- Complete the OAuth authorization flow
- Your channel is restored with all settings intact
Scheduled posts for a disconnected channel will fail when their publish time arrives. Reconnect before the scheduled time to avoid errors.
Reconnection failed
Cause: The platform may require a completely new connection instead of a reconnection. This can happen when the platform revokes your previous authorization entirely. Fix:- Go to Channels
- Remove the problematic channel (click ⋮ → Remove)
- Click Add Channel and connect it again from scratch
- Reassign any scheduled posts to the new channel
I can’t connect my Instagram
Common causes:I can’t connect my Facebook Page
Common causes:I can’t connect TikTok
Common causes:I connected the wrong account
- Go to Channels
- Find the incorrect channel
- Click ⋮ → Remove
- Click Add Channel and connect the correct account
My channel appears disabled
Cause: Your plan’s channel limit was exceeded, or an admin disabled the channel. Fix:- Check your plan’s channel limit via your profile picture → Billing → Plans tab
- If you’ve exceeded your limit, upgrade your plan or remove unused channels
- If an admin disabled it, ask them to re-enable it in Channels → ⋮ → Enable
Channel limit reached
Each plan has a maximum number of channels:
To connect more channels, upgrade your plan via your profile picture → Billing → Plans tab.
Still having issues?
Contact support through the chat widget with:- The platform you’re trying to connect (Instagram, Facebook, etc.)
- The error message you see
- The account/page name you’re trying to connect