Managing Your Subscription

Upgrade, downgrade, change billing periods, or cancel your Postzee subscription at any time. All subscription changes are handled securely through Stripe.

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Free trial

New users on paid plans start with a 7-day free trial:

• No charge during the trial period
• Full access to the plan’s features
• Cancel anytime during the trial with no charge
• After 7 days, billing begins automatically
• If you’ve used a trial before, billing starts immediately

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Upgrading your plan

To upgrade to a higher plan:

1. Open the account drawer (click your avatar) → Subscription, then go to Plans
2. Select the plan you want to upgrade to
3. Review the prorated price (you only pay the difference for the remaining billing period)
4. Confirm the upgrade
5. New features and limits are available immediately

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What happens when you upgrade

• Channels — you can connect more channels immediately
• Posts — higher post limits take effect right away
• Credits — your monthly credit allocation increases (prorated for the current cycle)
• Storage — additional storage is available immediately
• Team members — invite more people if the new plan supports it

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Downgrading your plan

To downgrade to a lower plan:

1. Go to the Billing page → Plans
2. Select the lower plan
3. Review the changes
4. Confirm the downgrade

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What happens when you downgrade

• The downgrade takes effect at the end of your current billing period
• You keep access to your current plan’s features until then
• If you have more channels connected than the new plan allows, you’ll need to disconnect some before the downgrade takes effect

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Changing billing period

Switch between monthly and yearly billing:

1. Go to the Billing page → Plans
2. Toggle between Monthly and Yearly
3. Review the price change and credit impact
4. Confirm the change

Yearly billing saves up to 21%. The change is prorated automatically.

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Canceling your subscription

To cancel:

1. Go to the Billing page
2. Click Cancel Subscription
3. Provide optional feedback (helps us improve)
4. Confirm cancellation

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What happens when you cancel

• You keep access to your plan’s features until the end of the paid period
• After the period ends, your account reverts to the Free plan
• Purchased credits are never lost — they remain in your account
• Plan credits are removed — monthly allocation stops
• Your data (posts, media, analytics) is preserved
• Connected channels become inactive (you can’t publish, but data isn’t deleted)

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Reactivating

Changed your mind? You can reactivate your subscription before the cancellation takes effect:

1. Go to the Billing page
2. Click Reactivate Subscription
3. Your plan resumes as if you never canceled

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Managing payment methods

To update your credit card or payment method:

1. Go to the Billing page
2. Click Manage Billing (opens Stripe billing portal)
3. Update your payment details in the secure Stripe interface

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Viewing invoices

Access your invoice history:

1. Go to the Billing page
2. Click Invoices or open the Stripe billing portal
3. Download invoices as PDF for your records